What’s more soothing than the product quality? It’s a hassle-free customer experience. Not to lie, but the best shopping experience is the most vital metric customers use to define a brand’s credibility.
Shopify Live Chat apps give every support your customer ever wanted- customer support chat widgets, reports, and automated chat greetings.
My article will guide you on the 12 best Shopify live chat apps that seamlessly integrate with your Shopify store.
Let’s dive in and help you set up the live chat easily!
To make things a little easier, I have categorized my selection of the 12 best Shopify live chat apps in the table below. Have a glance!
| Shopify Live Chat App | Pricing (Starts From) | Free Access | Shopify App Store Rating |
|---|---|---|---|
| 1. Tidio | $29 per month. | Free Plan | 4.7 |
| 2. Pushdaddy | Starts from $1.7 per 1000 subscribers. | Free to install | 4.3 |
| 3. Avada | $16/month | Free plan | 5 |
| 4. LiveChat | $20/month | 14-day free trial | 4 |
| 5. Chatra | $17/mo/agent | Free plan | 4.9 |
| 6. Zendesk | $19/mo/agent | 30-day free trial | 2.9 |
| 7. Richpanel | $9/month | NA | 4.8 |
| 8. Gorgias | $10 per month | 7-day free trial | 4.4 |
| 9. Tawk.to | Free forever | Free plan | 4.2 |
| 10. Reamaze | $29/month | 14 days free trial | 4.3 |
| 11. WD Live Chat | $16.90/month | Free to install | 4.9 |
| 12. JivoChat | $19/month | Free plan | 4.7 |
Every Shopify live chat app has a set of distinctive features. In the next section, I have included a detailed description of the 12 best Shopify live chat apps. Let’s get started.
1. Tidio — #1 Shopify Apps For Customer Service
If you want to improve your business on Shopify, you should never miss Tidio. Tidio is a popular Shopify live chat platform that allows you to handle communication with your customers easily. It is an omnichannel that integrates all the communication channels (WhatsApp, Messenger, Instagram, etc.) within a single platform.
Not only does it help in communication, but it also sends personalized product recommendations to customers based on their shopping history. Let’s look at Tidio’s features and pricing.
Features
- Tailored messages to spark conversations.
- Recommend the best deals and recommendations to customers.
- Product queries are answered with attention to detail.
- Easily integrates with Shopify in less than 5 minutes.
- Engage with customers in their preferred and native language.
- Automatically answers up to 70% of customer questions.
- Fast response time and handling of urgent requests.
Pricing
The pricing of Tidio depends on the package you’re purchasing. Kindly refer to the below.
- Free- 0 USD (Live chat, ticketing, social media integration)
- Starter- $29/month
- Growth- $59/month
- Tidio+- $398/month (Starting)
2. PushDaddy
PushDaddy is a versatile platform that integrates with Shopify and helps you provide instant support to your customers via WhatsApp and live chat. Similar to Tidio, the app can even send personalized product recommendations based on user interests.
You can keep track of your notification campaigns and analyze impressions, conversion rate, delivery rate, and CTR. With seamless integration, this app is very easy and simple!
Features
- Convert visitors into subscribers via a 1-click subscription.
- Real-time communication through push notifications.
- Send personal recommendations based on their interest.
- Information on abandoned carts, discounts, rewards, or sales via WhatsApp.
- Creates multi-lingual push notifications.
- Easily integrates with all major browsers and devices.
Pricing
PushDaddy is a free-to-install mobile app with features such as automated messages for cart recovery, order, and tracking charges.
Paid plans depend on the number of subscribers.
- Free to install
- Paid plan- starts $1.7/month
3. Avada
Avada is a simple and effective live chat app for Shopify stores. They carry out vast operations such as answering customer queries, instant FAQ pop-ups, and providing support to their problems.
Avada helps merchants easily manage customer queries by categorizing FAQs and displaying questions and category numbers. Avada is a very simple tool for both customers and merchants!
Features
- Attractive themes for FAQ pop-ups and help center.
- Easy access to customers’ order tracking functionality.
- Automation Workflows (Abandoned cart & checkout, Welcome subscribers)
- Plethora of queries inside each FAQ category.
- Multiple contact us methods such as WhatsApp & Messenger.
- Perfectly optimized for all devices.
Pricing
- Free ((12,000 emails, 500 contacts, Basic automation workflows, Basic email templates, Lead capture, Web push notifications)
- Pro: $16/month
- Advanced: $47/month
4. Live Chat
Live Chat is an online platform that makes navigation easier for customers. Its customized features allow you to communicate with customers through contextual messaging based on their browsing site. It gives an authentic ‘shopping cart preview’ that helps you provide discounts and rewards to reduce cart abandonment.
Features
- Identify buyer motives by decoding their chats.
- Customized product cards to attract customers.
- Integrate and manage all the messaging channels.
- Personalized chat widget that goes with store theme.
- Send invitations to Shopify online chat and engage with customers.
Pricing
- Free 14-day trial available (1 agent, 60-day chat history, basic widget customization, and data security.
- Starter: $20/mo
- Team: $41/mo/agent
- Business: $59/mo/agent
- Enterprise→ customized
5. Chatra
Chatra is a versatile tool for businesses looking to improve customer engagement and support services. It is a Shopify Live chat app that seamlessly integrates into Shopify in just one click!
Its special features allow you to view the list of customers and see their cart details. This helps you offer product discounts and rewards in a single window. It also helps you in carrying out real-time communication with customers.
Features
- It supports various messaging channels like Facebook, Instagram, and emails.
- Chatbot for automating messages.
- Detailed analytics and reporting to record sales.
- Prompt responses to customer inquiries.
- Exchange of documents or images with customers.
- Pre-written responses for frequently asked questions.
Pricing
- Free plan available (Online & offline chat widget, Basic visitor info, conversation history)
- Essential: $17/mo/agent
- Pro: $23/mo/agent
6. Zen Desk
Zen Desk provides an excellent customer experience by personalizing all communications. Through Zen Desk, your customers can feel a real-time connection with your store. It is not just a live chat platform; you can streamline repetitive tasks through AI. They provide a single channel to integrate all the communication channels.
Features
- Personalize conversations with customers across all channels.
- Ticket, organize, and solve all your tickets.
- Response faster with automation and AI.
- See every customer data in one place.
- Derive useful insights and get reports.
- Live chat capabilities- Zendesk Live Chat & Zendesk Messaging.
- Supports communication in customers’ preferred languages.
- Provides workflow automation tools.
Pricing
- Free 30-day trial available (Ticketing system, email, chat, voice, social messaging, help center)
- Basic plans: from $19/mo/agent
- Suite Team: $55/mo/agent
- Suite Growth: $89/mo/agent
- Suite Professional: $115/mo/agent
- Suite Enterprise→ customized
7. Rich Panel
Rich Panel’s AI-powered customer support customer communication by drafting the perfect personalized message for every product query. With faster response time, you can gain customers’ hearts by providing real-time suggestions through AI bots. Richpanel was honored as the momentum leader in G2’s winter report for 2023!
They outperform multiple competitors through ease of setup and navigation, quality of support, etc. You can consider this if you’re expecting pro-level communication through all channels.
Features
- Supports various help desk features- voice support, workflow management, and branding customization.
- Supports CRM functionalities like API integration, activity tracking, and alerts/escalation systems.
- A self-service portal that empowers customers to find solutions independently.
- Track, manage, and resolve customer support issues.
Pricing
- Base- $9/3 agents/month (Manage Email, Social, and Chat)
- Pro- $50/ agent/month
- Promax- $100/agent/month
8. Gorgias
Gorgias is a gorgeous AI platform with a centralized system for all the messaging channels, just like other platforms. Its excellent ticketing services allow you to prioritize, assess, and tag every single ticket you get. The platform is AI-designed to understand each customer’s order history and personalize the solutions!
Features
- Automated ticketing system.
- Automated process returns and send tracking info.
- Generate discount codes and update subscriptions.
- Personalized replies at every hour for every question.
- Leverage customer data for optimized service.
- Enhances chat, email, and more channels.
Pricing
- 7-day free trial (3 customer support agents, 50 tickets per month included, live chat)
- Starter: $10/month
- Basic: $60/month
- Pro: $360/month
- Advanced: $900/month
9. Tawk.to
Be there for your customers when they need your support! Tawk.to is a personalized assistant chatbot that lets you monitor and chat with visitors on the Shopify site. The platform supports iOS, Android, Windows, and Mac OSX apps.
Tawk.to is a conglomeration of chats, CRM, knowledge base, and ticketing system in one platform! The platform is free to install and use forever.
Features
- Personalize greetings based on location and past visits.
- Provide accurate responses with canned shortcut templates.
- Excellent CRM to manage a huge number of customers.
- Round-the-clock availability for support.
- Monitor your customer activity in real-time.
Pricing
Free forever (Live Chat, ticketing, CRM, knowledge base, chat pages, team chat)
10. Reamaze
Reamaze Live Chat provides a unified inbox that integrates messages from email, social media, and other communication channels, allowing businesses to streamline their customer support processes.
The platform enhances customer engagement and support by providing tools for collaboration among team members, automation of repetitive tasks, and tracking of customer conversations.
Features
- Omnichannel for email, social, SMS, and voice conversations in a single inbox.
- 2 chat modes – Real Time Chat and Classic Chat.
- Manage, modify, & create Shopify orders directly.
- Workflow automation that automates common tasks.
- Create automated replies, generate discount codes, write FAQ articles, build chatbots, and summarize.
- Completely mobile optimized with integration to all major apps.
Pricing
- 14-day free trial
- Basic: $29/month
- Pro: $49/month
- Plus: $69/month
- Enterprise: $899/month
11. WD Live Chat
Will Desk is a popular e-commerce platform from Channel Will that integrates with Shopify with a single click. WD is dedicated to providing its users with 24*7 assistance, from live chat services to international phone numbers.
The company ensures a seamless experience for its customers by addressing technical issues through troubleshooting and facilitating access to software downloads.
Features
- Engage with customers instantly for prompt assistance.
- Chat with customers at their time convenience.
- Notifications alerts via dashboard, email, and mobile app.
- Continue conversations using push notifications.
- Provide visibility on message status (Sent/Viewed).
- Synchronized real-time chat with clear beginnings and ends.
Pricing
- Free to install.
- Starter- $16.90/month
- Basic- $29.90/month
- Pro-$89.90/month
12. Jivo Chat
Jivo Chat offers a range of features, including live chat, callback requests, and chatbots. Jivo chat is used by businesses of various sizes and is free to access from beginner to advanced.
Millions of people use the platform and app, which ranks third in the world by the number of users. It brings all the contacts into one location- WhatsApp, messenger, Facebook, phone calls, etc.
Features
- Engage with customers through various channels.
- Track and analyze user behavior on their websites.
- Chat conversations with customers based on triggers.
- Chatbots to automate responses to common queries.
- Integrates with CRM systems for data synchronization.
- Allows screen capture sharing for technical troubleshooting.
- Reporting and analytics tools to track key performance metrics.
Pricing
- Free basic plan (Respond to customers both in the chat and messengers)
- Professional: $19/mo/agent
- Enterprise: $38/mo/agent
Benefits Of Getting A LiveChat For Your Shopify Store
Installing a live chat for your Shopify Store is like hiring a salesman for your business. It allows you to interact, do the sales, recommend, persuade, and bring you money, too!
Since customer experience is the biggest deal for any business, it’s crucial to have a live chat app for your Shopify store. Here are 5 benefits of live chat for your business.
1. Improve Conversion Rates
The live chat app helps solve your customers’ problems instantly through AI messages and automation. This leads to retained purchases and higher conversion rates.
2. Personalized Customer Experience
Since the live chat app can provide customized solutions according to customer’s queries, this increases the customer experience of your store.
3. Attend To Customer Queries
Customers love quick response. AI models of live chat apps can attend to customer queries promptly and accurately, thereby increasing the overall business.
4. Improve Customer Satisfaction Rate
A quick, timely, and personalized customer experience is the key to customer satisfaction. A good live chat app increases the customer satisfaction rate.
5. Utilize A Customer Service Executive Better
Live chat apps execute multiple tasks efficiently and simultaneously. They can simply handle complex and multiple tasks within a short duration of time. The power of its efficiency is truly remarkable.
Features To Look For In A Shopify Live Chat App
When you opt for a Shopify Live chat, you should be precise about your requirements and the level of your store.
Here are 4 features to look for when opting for a Shopify Live chat app:
1. AI Assistance
A Live chat app with an AI and ML model helps generate automated responses, personalized recommendations, discount codes, and other repetitive tasks. Through AI, you can also get incredible workflow automation to reduce monotonous tasks.
2. Versatile Support
The Live Chat app you chose should offer multichannel support. This ensures seamless interaction between customers of different regions and across different channels. This also helps troubleshoot problems quickly and efficiently.
3. Automation
Automation is an essential feature in a live chat app since it helps automate appointments, orders, common queries, greeting messages, follow-ups, and more. Timely tasks improve customer satisfaction!
4. Reporting Features
Reporting and analytics are an integral part of growing your store. Look for a live chat app that includes reporting features to track the performance of the store. Reporting features help to know customers’ desires and interests, leading to better customer recommendations.
More On Shopify:
Final Verdict: The Best Shopify Live Chat App Is Tidio
In my personal experience, Tidio has helped me curate the perfect bot-message while simultaneously personalizing it. With 4.7 reviews in the Shopify app store, I am surprised by the positive customer reviews.
The response time, accuracy, and product recommendations all feel like magic in the hands of Tidio. I highly recommend using the tool!
If you have a Shopify store, a live chat app is necessary since it can handle multiple customer experiences from a single domain! These apps can give customers a good shopping experience and increase customer satisfaction.
Check out the benefits section to know why you need a live chat app for your store.
Which Shopify Live chat apps are you going to use? Let us know in the comments.
