Shopify has become one of the leading e-commerce platforms for businesses of all sizes. If you’re considering using Shopify for your online store, it’s crucial to understand its strengths and weaknesses.
This article will provide a balanced overview of Shopify reviews from various sources, including Reddit, Trustpilot, and the Better Business Bureau, to help you make an informed decision.
Shopify Reviews 2025 — What People Are Saying?
Shopify has gathered a significant amount of positive reviews from satisfied customers.
Many users have praised the platform’s user-friendly interface, better feature lists, and reliable customer support. Here is what experienced users on different public forums have to say about Shopify:-
1. Shopify Reviews Reddit
The Shopify subreddit on Reddit is filled with positive and negative testimonials from users who have had first-hand experience with the platform. Take a look at the reviews below!
- Oldstalenegative
“Shopify is that good, especially for beginners and smaller brands.”
- CindyLouWho_2
“It’s popular because it is easy for newbies to set up. You can sell without having a coder on board, and there are lots of apps to add functionality.”
These sentiments are echoed by numerous users who appreciate Shopify’s ease of use and scalability. Despite the positive responses, Redditors didn’t shy away from mentioning a handful of negative experiences. Take a look below!
- CasketBuddy
“The main negatives I find with Shopify are its reliance on third-party apps for much of its functionality (the same is true of WordPress/Woo, though) and features such as calculating taxes and customs fees locked behind the highest payment tier ($300 per month).
They may advertise a $30 monthly fee, but with a few premium apps to unlock the features your store needs, that monthly fee can soon shoot up.”
- usernames_sucks_ok
“With Shopify, apps are pretty essential, especially if you want to run a store that brings in well over six figures a year, but they will make the cost of your store go up.
You do have to be careful what you sell on Shopify–you can’t sell just anything. I have read stories about Shopify taking down stores and then not telling you why or having an issue with the types of products you sell.”
Let’s explore a few public platforms to investigate Shopify user experiences.
This way, we will learn more about the benefits and drawbacks of starting a store at Shopify!
2. Shopify Reviews Trustpilot
Despite its somewhat popularity, Shopify has its fair share of critics. The platform’s reputation on Trustpilot is particularly bad, receiving 1.5 out of 5 stars.
Here’s what most users are discussing about about the service:-
- Spencer B.
“I’ve seen better customer service given to a guy who was threatening to shoot a cashier at a Burger King over his fries not being curly enough or some nonsense.
They have absolutely no support if you don’t have the order URL, and you WILL NOT have the order URL if the shop you’re buying from is scamming you because they can just deactivate the shop at a whim.”
- Kasper
“The worst place to run your business. They shut down my account, store, and Shopify Payments agreement after two weeks with no notice.
After being verified (3 days), they added a 20% rolling reserve to my Shopify Payments agreement. Then, the next day, they shut down my Shopify Payments agreement without notice. Stay away from this platform. They will destroy your business.”
3. Shopify Reviews G2
Shopify is surprisingly more popular with G2 than other review platforms and received strong 4.5/5 ratings. So, let us go through the praises and areas of improvement below:-
- Manpreet S.
“We can easily and quickly build the website within a week or month, and customer and data management is easy with the help of Shopify.
However, the data import process sometimes works slowly.”
- Shivam S.
“Shopify is one of my favorite software just because it’s very easy to use and makes everything easy for a person like my client who doesn’t know anything about websites. Even integrating anything into it is also very easy.”
Shopify Reviews – Complaints From Users
In the section below, I have mentioned some Shopify users’ consistent complaints with the store-set-up platform across Reddit, Trustpilot, and Better Business Bureau:-
- Paul9103
“Shopify’s most fatal flaw is that it is not a completely open DTC platform. The platform’s e-commerce features are great for retail newbies, but you can’t ignore the fact that their site editing is somewhat restricted.”
- Nico
“Shopify will not provide any contact means unless you have a store.
Clearly, they are a seller-focused platform that does not care for buyers, providing zero assurance the shops they enable are legit. So, you can buy at any Shopify store at your own risk. Shopify will let you hang dry should you be scammed.”
- Anonymous
“I was locked out of access to my Shopify store. My username and password were correct. However, my authentication app was not generating the second-step code to access my store. Shopify DOES NOT have customer support if you can’t log in.
They additionally do not have a phone number or email. I had to open an entirely new profile JUST to chat with a rep about the account experiencing this issue. This is not a good business practice. The lack of customer care availability is abhorrent.”
Shopify Customer Support Reviews
A recurring theme in negative reviews is dissatisfaction with Shopify’s customer support.
Many users across various forums stressed the difficulties they faced in reaching Shopify’s customer support. I have mentioned some of those complaints below!
- Helen
“Awful service. I do not recommend this company at all.
They have taken payment from my account for a service I have not used, and I cannot get through to anyone who can assist me in sorting a refund. I have canceled my subscription.”
- My Time
“It is all about the marketing, and they have no tools for that. I realized that too late, and I ended up closing and just getting a web page and marketing that. If you decide to try it:
1) Use one of those dollar store debit cards so you cannot continue to be charged if you close your account or have an issue. I got charged and cannot get help from my account.
2) Use a junk e-mail so you don’t get tons of spam.”
- Jonas
“No response from Shopify support in over a month. Been trying to get in touch with their support for over a month without any response back.
I have emailed them multiple times, but I have had no luck. Terrible.”
While negative reviews are concerning, it’s important to note that satisfied customers are often less likely to leave reviews. Shopify’s continued growth and popularity suggest that many businesses find value in the platform.
The platform’s strengths lie in its ease of use for beginners, extensive app ecosystem, and scalability.
However, potential users should be aware of possible hidden costs, the need for careful adherence to Shopify’s policies, and potential customer support challenges.
Related Reads:
Conclusion: Shopify Reviews Has Mixed Responses!
Shopify offers a powerful and user-friendly e-commerce solution, but it is not without its drawbacks. Therefore, before committing to Shopify, keep the following points in mind:-
- Carefully review their pricing structure and estimate your total costs.
- Familiarize yourself with Shopify’s terms of service and product restrictions.
Remember, the right e-commerce platform depends on your specific business needs, technical skills, and budget.
While Shopify works well for many businesses, it’s essential to make an informed decision based on thorough research and your unique requirements.
So, as one of the reviewers suggested, start by setting up a Dollar One storefront. If you enjoy the service, then well and good. But if not, then you will not be charged unnecessary fees if you don’t. Go ahead and build your online store with Spotify right away!
